I was advised by Google Support to create a new Gmail email address so that I could create a new Google Home since they were unable to help fix multiple issues with my original Google Home that was created using my original Gmail email address. The issue is I had pre-paid for a Nest Aware subscription and now they are telling me that there is no way to move that subscription over to my new Google Home that they advised me to create.
I was told by the last Google support person that once I cancelled my subscription that I would receive a credit for the unused portion of the subscription and then I would have to pay for a new subscription on my new Google Home. I cancelled my subscription as advised by Google's support team and have not received any credit. After doing my own research it looks like there is no option to get a partial credit. Why am I able to research on my own yet Google's employees do not know their own policies?
As it seems that I still have access to the subscription until July of 22 on my old Google account is there anyone who knows if there is a way to transfer it to my new Google Home?
I think this is quite unfair that I have been ill advised every time I call Google support and now might lose the money that I paid for my subscription so hopefully someone can help with my issue.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.