Trouble cancelling after price increase

[salieri]

Hi. I've been trying to cancel my nest aware after the huge price increase. I have been getting this error all morning. Is this a know issue or do I need to keep trying?

On a side note...  i can't believe the price is going up with literally no new added features anywhere. I'd be happy to stay at the same price.

[sundrop74]

"You can check in but you can never leave" or something...

[Geecee12]

I feel the same way…huge jump in price. And for what?

[zoeuvre]

Hi folks, 

Thanks for bringing this to our attention, and I'm sorry to hear about the situation. 

@salieri, @sundrop74, and @Geecee12, subscription prices can change to keep up with market shifts, which can include inflation and local tax updates. To learn more, we've answered some common questions about this pricing update over on our Help Center: Learn more about price changes for Nest Aware. 

@salieri, I want to check if you are still in need of any help. If so, please try to follow this article instead on how to cancel your Nest Aware subscription. 

We appreciate you sharing your thoughts and experiences related to this update. We'll also take your feedback as an opportunity to learn and to be able to provide a better experience in the future. 

Let us know if you have any other questions.

Best,

Zoe