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Video Clip Sliders can't be moved (resolved)

shutton
Community Member

I ran into this problem a while back, where if you tried to create a time lapse video, the sliders would immediately clap together (to make a 0-minute clip).

Here's the original posting (from someone else).

The issue appeared be that I was at my storage quota.  Unfortunately, the UI doesn't really do much to bring this to your attention -- it just makes it impossible to save a clip.

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.