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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Help Google is loosing her mind

My Google nest just randomly started playing some sort of music out of nowhere and then before that made the sound of a cast connection but when I looked it was a black screen with a lil photo of what looked to be a phone with signal lines coming out...

Cannot add Nest Aware Plus

I have tired on my phone and on a web browser. I have three locations. Two have Nest Aware Plus but I cannot add Nest Aware Plus (or basic) to my third location. When I try it lets me get all the way to just before the payment page and then loops me ...

JamesSC by • Community Member
  • 749 Views
  • 2 replies
  • 0 kudos

Renewal really pissing me off

Got a charge for 170.56 for NestLabs. Got no notification of renewal increase. 40 minute phone call. 3 emails from the help desk over 5 days. Get told i have 2 subscriptions. I have ONE camera and have had for 7 years. They send me info and links for...

Bad customer service

I was sent an email yesterday, by a Google nest aware representative. She asked for a case number from my interaction with customer service, which I provided and attempted to reply to. The message came back as undelivered because the address I sent i...

Deadhed by • Community Member
  • 603 Views
  • 1 replies
  • 1 kudos

Nest black screen

I bought serial nest device all go black when time past. People told me it's the firmware updates. I try different form to fix that issues, but nothing resolved. It's the factory cable, used different outlets, try to reset and restart. But continued ...

Account recovery

Dear Google team My phone recently got formated and I lost all my data after that day I'm trying to recover my account ######### but not able to.There are no such OTC options. So please this is my request to Google team to recover my account ########...

Customer service

I was excited to get my home security consolidated, using Google products. This is looking like a mistake. I couldn’t even get through to the customer service rep I was speaking to. He dismissed my issue. I asked to speak to someone who could help me...

Deadhed by • Community Member
  • 1010 Views
  • 3 replies
  • 1 kudos

Nest doorbell offline

My NEST doorbell working fine on my Google Pixel phone but is offline on my wife's iPhone how I can fix that?No problem on her phone with other devices.

Bakalov by • Community Member
  • 847 Views
  • 3 replies
  • 0 kudos
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