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Subscriptions and Services

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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Price increase

Just received my notice that price is doubling. Is that some kind of next level Google inflation?? It’s absolutely ridiculous, and the product has had zero improvement from original purchase. Absolutely terrible way to treat customers who cannot easi...

Dan46 by • Community Member
  • 605 Views
  • 2 replies
  • 3 kudos

Unable to log into nest due to 2 step verification.

I have a non migrated (to Google) nest aware subscription account that I would like to cancel.I understand that to cancel the nest aware subscription, I need to log into my nest account and cancel there.Problem: I am unable to sign into my nest accou...

Aclewer by • Community Member
  • 524 Views
  • 2 replies
  • 0 kudos

Nest Aware Price doubles from $5 to $10 - 100% increase

So Google decides to remove the 5 days of continuous 24/7 video for $5 and now will charge $10 for ZERO 24/7 video. How does a downgrade in service justifies an increase of 100% in it's subscription cost.*Current features will remain the same - That'...

AshApp by • Community Member
  • 7241 Views
  • 15 replies
  • 1 kudos

Cancellation help

I keep getting a renewal notice and my exwife is getting an 8.00 charge on account that we have been trying to cancel for months since our divorce. The subscription is NOT showing in my subscriptions anywhere, and I keep getting a "structure-error" u...

About subscription

I need talk with someone in person I need help and understand and the best is if I can talk with spanish person

Growler08 by • Community Member
  • 555 Views
  • 2 replies
  • 0 kudos

Resolved! Nest Aware Subscription

I’ve was on the phone with Google support trying to fix and issue with my Nest Subscription. I’m unable to connect my Nest Camera to my subscription. We were on the phone over an hour trying to fix it. Smh and still nothing worked. I just purchased o...

Resolved! Cancelling a nest aware subscription

I can not believe how hard it is to cancel my subscription of best aware. Google are saying they have no record of it and to contact nest and when I do it directs me back to Google. I have spent days going round in circles. There is no record of this...

JFS1 by • Community Member
  • 5943 Views
  • 24 replies
  • 5 kudos

Customer Service

Is there a customer service number I can call? My camera and doorbell are both offline and I cannot find a number.

Lissethe by • Community Member
  • 634 Views
  • 2 replies
  • 0 kudos

Nest Aware Sound Detection

Hello,Reading over the below article, my understanding is the Nest Aware Plus subscription comes with "Sound Detection" for Google speakers and displays:https://support.google.com/googlenest/answer/9681286?hl=enI have a Nest Aware Plus subscription a...

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