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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Cancel subscription to Nest

I am trying to cancel my subscription to my 2 Nest cameras as my house burned down. I believe they were 1st gen purchased well before Google got involved. I tried going thru Google and they say they show no subscription under my user name. It is the ...

Karenhall by • Community Member
  • 2011 Views
  • 2 replies
  • 3 kudos

Resolved! Nest clip cannot be played

I can save Nest camera recordings to a clip.When I want to play a saved clip, the clip is bot played. There is an error message:"the video could not be loaded, either because the server or network failed or because the format is not supported."How ca...

MvanToll by • Community Member
  • 758 Views
  • 2 replies
  • 0 kudos

Resolved! Nest aware 1st gen missing all event history

Subscription includes 5 day event history and was renewed this month.Nest aware gen 1subscription. All events have disappeared and no new ones are being recorded. I can get live feed. No events on android or Apple iPad.

Whatsup by • Community Member
  • 827 Views
  • 2 replies
  • 1 kudos

Resolved! No event history

Been subscribed to Nest Aware for two years and noticed today that there are no events recorded, (even though deliveries were made) and 30 day history suddenly disappeared. Was able to scroll through history yesterday. Have made no changes in setting...

Anonymous by • Not applicable
  • 1066 Views
  • 3 replies
  • 0 kudos

Resolved! Nest aware "more video history"

I am thinking about adding "nest aware" since I don't get any video history like I used to. One of the features says "More Video History". What does that mean? How much and what are the details.

Resolved! Clean Energy?

Trying hard to understand the definition of "clean Energy" in the Nest Renew dashboard. Lots of realestate devoted to the topic but no idea how its defined or what I can do to improve my utilization. My observation is that from my power company its a...

ianna7145 by • Community Member
  • 686 Views
  • 1 replies
  • 0 kudos
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