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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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new nest aware is terrible

I've had the basic subscription of $50 a year for 4 years. That was fine, I didn't need more than a few days video history (5 or 7 days, don't recall). I was "upgraded" to the new $80 a year plan last month and just realized I no longer have any vide...

Duane by • Community Member
  • 272 Views
  • 0 replies
  • 0 kudos

ADT - None of my equipment is supported!?

So when you try to give access to your Nest equipment to ADT+ Google slides this fine print at the bottom!! Hundreds of dollars down the drain!This is unacceptable!! Unsupported devices: Google Nest Cam IQ Indoor, Google Nest Cam Indoor, Google Nest ...

Run from google nest!!!

I cancelled my subscription last May, as I had moved. 2 weeks ago, I was billed $150 for an annual subscription. I promptly found a number and called to get a refund. I spoke with someone who let me know my request would be reviewed and they would em...

Notifications and video not working.

I "upgraded" to Plus recently and can't say I'm happy with it. I stopped receiving notifications shortly after upgrading and had to reinstall the home app. Now I am and to get notifications but the video isn't showing up. I thought the 24/7 history w...

I also have the double billing for NEST Aware issue…sigh

I had to migrate to Google Nest from the original Nest as I began to have issues and was told the only way to resolve the issues was to migrate. This required me to use a gmail email. My old account was under another email. Had to call for help and t...

BDeb by • Community Member
  • 4481 Views
  • 21 replies
  • 1 kudos

Cancelling 1st gen subscription

I have a 1st gen subscription for my nest hello doorbell. With the price increase, I want to cancel it. If I cancel it now, is it prorated and I'll get a refund for the remaining time or will it just end at the end of the yearly subscription?Also, th...

Feedback by • Community Member
  • 1306 Views
  • 3 replies
  • 0 kudos

Nest Cameras

I just bought some new Nest outdoor cameras to replace old ones which seem to have stopped working. I really like the quality of the image on the new cameras. Great job Google!However, I am primarily a PC user and I don't always have my phone on my h...

Fobozz by • Community Member
  • 468 Views
  • 1 replies
  • 1 kudos
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