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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! nest camera: can't turn on familiar face detection

We have a new Nest Camera (battery). We signed up for Nest Aware. In Google home settings, the Nest Aware section says "no compatible device found". The "learn more" link sends us on a wild goose chase with no answers. We do not live in Illinois. Can...

pweil2 by • Community Member
  • 4049 Views
  • 19 replies
  • 0 kudos

Nest cam 1st gen wired

I have 2 wired indoor 1st gen camera and they both stop working all a sudden... no light or anything works out of the blue.. I use different cords long with the original and nothing but it gets super hot... was wondering if you guys can help

Jme213 by • Community Member
  • 903 Views
  • 2 replies
  • 0 kudos

Billed twice

I was billed twice and now I’ve waited four days for them to reply back with whatever they need to say but they have not credited my account for $150. I’ve been loyal customer for four years now and I still have $150 that they owe me and they won’t a...

Devinee by • Community Member
  • 879 Views
  • 2 replies
  • 0 kudos

DATE AND TIME DISPLAY

PLEASE GOOGLE, for the love of all that is good, create a Google nest home hub display with time and DATE. Why and HOW is this not a basic feature. There are thousands of requests on this forum for this feature. Please listen and act. It is the simpl...

Resolved! Nest Cam 1st Generation

Hello, I haven't used my Nest 1st gen camera in about 2 years and when I try to reconnect it, it says "This Nest cam Indoor is connected to another account." I have no other account, but know there was a migration in 2023 to Google accounts. How do I...

anniems by • Community Member
  • 703 Views
  • 1 replies
  • 0 kudos

Help Google is loosing her mind

My Google nest just randomly started playing some sort of music out of nowhere and then before that made the sound of a cast connection but when I looked it was a black screen with a lil photo of what looked to be a phone with signal lines coming out...

Cannot add Nest Aware Plus

I have tired on my phone and on a web browser. I have three locations. Two have Nest Aware Plus but I cannot add Nest Aware Plus (or basic) to my third location. When I try it lets me get all the way to just before the payment page and then loops me ...

JamesSC by • Community Member
  • 775 Views
  • 2 replies
  • 0 kudos
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