Videos still being removed after 3 hours

[Thommo]

I have purchase nest aware, I have two cameras set up but the video history is still being deleted after three hours.  When I look at the Nest Aware in settings on Google Home app it says I need to add compatible devices.  Please help 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[aatienza]

Hey Thommo,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie