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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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Account recovery

Dear Google team My phone recently got formated and I lost all my data after that day I'm trying to recover my account ######### but not able to.There are no such OTC options. So please this is my request to Google team to recover my account ########...

Customer service

I was excited to get my home security consolidated, using Google products. This is looking like a mistake. I couldn’t even get through to the customer service rep I was speaking to. He dismissed my issue. I asked to speak to someone who could help me...

Deadhed by • Community Member
  • 922 Views
  • 3 replies
  • 1 kudos

Nest doorbell offline

My NEST doorbell working fine on my Google Pixel phone but is offline on my wife's iPhone how I can fix that?No problem on her phone with other devices.

Bakalov by • Community Member
  • 777 Views
  • 3 replies
  • 0 kudos

Nest Aware Plus

I had purchased Nest Aware Plus but did not realize it covered only one location. I just signed up for the second location, a condo, today, as I desperately need the history from this week because of the security situation/break-in.Does anyone know h...

LarryLun by • Community Member
  • 591 Views
  • 2 replies
  • 0 kudos

Resolved! Nest aware and Google one

I'm currently a subscriber to nest aware in the UK. I've recently seen that if I subscribe to Google one premium I would get nest aware and Google fit as part of the package. Would I have to cancel my nest aware subscription first and then subscribe ...

Markymarc by • Community Member
  • 3718 Views
  • 5 replies
  • 0 kudos

Resolved! original nest cam bandwidth

I currently have a Nest Cam Indoor and am using the 1st Gen Nest Aware. My question: Does the new Gen Nest Aware use more bandwidth than the 1st Gen? My camera is on a fixed data plan and this is a concern for me. My current data usage is about 1 Gb ...

werty by • Community Member
  • 709 Views
  • 1 replies
  • 0 kudos

Continually being double charged for Nest Aware

I paid for a yearly Nest Aware Plus subscription on May 28, 2022 and May 28, 2023 in the amount of $127.92 each time. I have also been charged EVERY month for a monthly subscription and CONTINUE to be charged every single month. That amount has now i...

tiffenydmc by • Community Member
  • 1899 Views
  • 9 replies
  • 1 kudos
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