Hello, I hope I have the right forum.
I have a single wifi router/point in my home. I use 5GHZ band channel 36. When using Zoom for my meetings the screen freeze's constantly...I've switched from my laptop to tablet, the same happens. The Google Home app is useless, it gives me plenty of info/speed test which is helpful but no mention of channel switching. All speed test indicate I'm getting my money worth, and have moved my router/point twice, no change...screen freeze. My wifi analyzer shows channel 52-58 open, am I able to switch? Channel 34-48 is so congested.
If all else fails can I get new hardware from Google then send back my old equipment, its the only thing I havent tried. Thoughts please...Thank you.
It sounds like it is not a bandwidth issue, rather a router configuration problem, either QoS or Firewall config.
Have you reviewed the Zoom network config docs?
@robertB, thanks for posting — let's see what's going on.
We appreciate the help, @nafem
Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
Give these steps a try:
Let us know how it goes.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.