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camera turns itself off = no pics of visitors to bell, can't fix after 2 months

Community Member

No redeeming features have been available since installation (well, the bell works...) & it is connected to Google home, beyond that, I'm about to reset up the arlo system I had before b/c nest is worthless! re: Wired Google nest

1) Events involving a person at the doorbell are blank - apparently the camera decides to turn itself off for that. In 2 months, No recorded bell visitors have been on camera in 2 months!!!!
2) makes a still entry for motions and sounds out of the zone ,there is no option for assigning zones - It's like the feature doesn't exist
3) mystery events - an image of a person (known and unknown)will be on porch , but disappears! Event can not be found in history

I upgraded to nest aware and finally got videos of residents entering. Strangers ringing bell are still NOT recorded (error message says camera was OFF at the time) I do not use home and away - unit is active 24/7.

I don't have BASIC function of what I bought it for: doorbell visitors recorded on camera!



Community Specialist
Community Specialist

Hello CO42,

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Have you tried doing a factory reset on the Nest Doorbell and reinstalling it in the Google Home app? Check out this link on how to do a factory reset on a Nest Doorbell.

Let me know if that helps.


Community Specialist
Community Specialist

Hi everyone,


@CO42, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information and check the link that Edmond has shared? In case you have an update, you know where to find us.


I appreciate the help, Edmond.




Community Specialist
Community Specialist

Hey everyone,


We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.