cancel an unused subscription

[Mike62]

I tried to set up a new camera and accidentally deleted my home. When I reset the cameras the nest aware was not hooked up. I figured it canceled the old subscription but I was wrong. I am still getting billed two times a month for one nest aware. My subscription page tells me I have one unused but will not direct me to cancel it. Very frustrating. 

[listairee]

Hello @Mike62,

Thanks for reaching out. Here's a guide to help you cancel your Nest Aware subscription. If you have purchased it through a partner, it will have to be cancelled through them.

Hope that helps! 🙂

[Mike62]

I do not know what you mean about a partner. I canceled our home accidentally and when I sign back up they did not apply the old nest aware. The website will not take me to the subscription. 

[listairee]

Hello @Mike62, 

Did you purchase your subscription through the Google Store? If so, this guide will help you troubleshoot your issue. If you've purchased it through Nest, use this guide instead. 

Hope that helps! 🙂

[Mike62]

I keep getting this notice but they do not direct me to a place to fix it

Action required

You are not using one or more paid subscriptions. You may no longer be a member of a home, or a home was deleted. To apply your Nest Aware subscription to a new home, go to Nest Aware settings in the Google Home app.

Nest Aware
Monthly Plan

[Mike62]

I have tried but they direct me back to the google store which says they cannot find the subscription! 

[listairee]

Hello @Mike62,

Did you check your Nest Aware subscription in the Google Home app? If it is directing you back to the Google Store, did you check that you are signed in to the right Google account? If you are in the right Google account, it should show you your subscription. 

If the issue still persists, you can click Contact Us at the bottom of this page and the Customer Support team can help you look more into this issue.

Hope that helps! 🙂

[Mike62]

I did try all my google accounts and could not find the old subscription anywhere 

[Brad]

Hi there, 

Thanks for bringing up the concern you're having. As we aren't able to assist directly with billing inquiries here in the forum, here is a link on how to manage your subscription. If you wish to discuss billing further, please reach out to support here. 

Best regards,

Brad

[EmersonB]

Hello everyone,

@Mike62, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Brad and listairee.

Best,
Emerson

[EmersonB]

Hey Mike62,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson

[Mike62]

 Will not know if it was successfully cancelled until the next time it is billed. As far as I know the issue is still unresolved. 

[Mike62]

I was billed in March 10 and 29. I will know if  the hanging subscription that I can find nowhere has been cancelled if I do not receive a bill April 10. 

[EmersonB]

Hi Mike62,

It's me again. How's it going with your cancelled subscription? Did you still get billed? Let us know your update here.

Thanks,
Emerson

[Mike62]

Still being billed. The chat room goes on for about 30 minutes then they have to transfer me, then we lose contact and I get billed again! Very sad! 

[EmersonB]

Hello Mike62,
 

I'm sorry to hear about your experience on your Nest Aware subscription. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Regards,
Emerson

[janthadeus]

Hey there,
 

We haven't received your form. Were you able to fill it out? Do you still need help?
 

Thanks for the help here, everyone!

Best,

JT

[Markjosephp]

Hi Mike62,

I'm checking back in — how's it going? Have you managed to fill out the form?

Regards,

Mark

[Markjosephp]

Hello Mike62,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Regards,

Mark