how do i disassociate my "structure" from an previous google account?

[yihbag]

the new google account which i want to associate my Nest aware to will not let me subscribe, stating that the "structure" aka home is linked to a different nest account.  how do i fix this? 

[MplsCustomer]

@yihbag 

You would have to remove the "home" ("structure") from your previous Google account (gmail account), but I think you're first supposed to remove all the devices from the "home":

https://support.google.com/googlenest/answer/9293015?hl=en&co=GENIE.Platform%3DiOS#zippy=%2Cmove-a-n...

Is it possible for you to add your Nest Aware subscription to your previous Google account instead?

[yihbag]

Well…I removed the home from my account and then created a new home on my other account…but still unable to subscribe to nest aware.  I of course didn’t remove my devices prior to deleting the home from my old account.

[MplsCustomer]

@yihbag 

Perhaps you should contact Google Nest Support; I can't tell exactly what you're doing, why you want to associate your Nest Aware subscription to a different account, or why you deleted the "home" before deleting the devices. And I don't know if you can add a Nest Aware subscription to an empty "home".

https://support.google.com/googlenest/gethelp?hl=en

[janthadeus]

Hi folks,

Thanks for your help here, MplsCustomer.

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

JT

[janthadeus]

Hi yihbag,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

 
Regards,

JT

[yihbag]

Still have not figured out how to purchase Nest Aware on my account.  I’ve deleted the home connected to my other account, created a new home with this account and added the cams to my new home, but I still cannot buy nest aware, so yes my problem is but resolved.

[janthadeus]

Hi yihbag,

Thanks for giving us an update on this. I appreciate your efforts. Let's check this out — what's the error message you received when signing up for your Nest Aware subscription?

Going over the steps here might help:

1. Open the Google Home app. 
2. Ensure that you're in the correct home structure where you want to get the Nest Aware for.
3. Tap Settings > under Features, tap Nest Aware > at the bottom, tap Manage Subscription.
4. Tap Subscribe.
5. Tap the plan you want to get (Nest Aware or Nest Aware Plus) > tap Next.
6. Choose your billing cycle (monthly or yearly) > tap Next.
7. Review your payment information > tap Subscribe.

Let me know how it goes.

Best,

JT

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[janthadeus]

Hi folks,

Thanks for chiming in, Brad.

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
 

Best,

JT