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Subscriptions and Services

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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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overpaid subscription

In December 2022 I received an email saying my annual sub of £120 hadn't gone through. I rectified this by changing the payment to a monthly sub of £10. However on checking our account I note the £120 did go through. Therefore we are due a refund of ...

crezzer6 by • Community Member
  • 889 Views
  • 4 replies
  • 0 kudos

Subscription payments

I keep paying my subscription and they email me to tell me my payment did not go through. Although another page says I am paid up until December. This is very confusing. Please help

Ramona1 by • Community Member
  • 1029 Views
  • 5 replies
  • 0 kudos

Nest Renew Using Wrong Time-Of-Day rate schedule

Hello!My energy company has a time of day increased rate that I was able to select from the Nest Renew configuration RTD1Residential - Time of Use - 2pm-10pmThe issue I am facing is that my thermostat is incorrectly saying that the schedule for the i...

Nest iOS app video playback issues

recently have been having a consistent issue viewing video from my Nest Doorbell (wired) in the iOS app (5.70.0 on iPhone 14 Pro). i am able to navigate to a specific clip or scrub to a specific point in time, but the video just doesn't play. i can s...

ratay1 by • Community Member
  • 900 Views
  • 3 replies
  • 0 kudos

Can’t see my Nest Aware subscription

My partner and I are in the same “Family Google”. We had a nest aware subscription that one of us subscribed to (our own personal email/bank, etc) but we would both be able to access the benefits via our nest or Google home app. For some reason the s...

Bexx33 by • Community Member
  • 3313 Views
  • 9 replies
  • 0 kudos

Saving non event clips

Nest Aware is not cheap (for what you get). I mostly pay for this service to record 24/7. I have to say it blows my mind that there is NO way within the app or browser to save clips outside of recorded events (with the flood camera light/camera). I s...

Sonpit by • Community Member
  • 687 Views
  • 1 replies
  • 2 kudos

Hub Max not picking up motion?

I have a nest hub max with a premium subscription. For whatever reason, the camera stopped recording motion after about 1:30 pm yesterday afternoon. My theory (but I need help explaining this) is that I have an oscillating fan within the frame of the...

B503 by • Community Member
  • 2247 Views
  • 9 replies
  • 0 kudos
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