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how to find log in and password?

r8rraul
Community Member

cannot sign in on phone to control nest and cannot reset password or login

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. Are you using the correct username and password? All of your devices should be connected to a gmail account. Also, have you made sure that your phone app is connected to the same Wi-Fi connection as your device? Please let me know.

Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad