how to find log in and password?

[r8rraul]

cannot sign in on phone to control nest and cannot reset password or login

[Brad]

Hi there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. Are you using the correct username and password? All of your devices should be connected to a gmail account. Also, have you made sure that your phone app is connected to the same Wi-Fi connection as your device? Please let me know.

Best regards,
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad