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nest aware subscription problems

azileretsis
Community Member

Also a dissatisfied customer with nest aware. I had issues with wired nest doorbell. The original Nest aware subscription could not be moved. They could not refund me the difference and required me to move to the more expensive option. I haven't been able to use my Nest Aware for 3 months. Google has not been helpful at all.

2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app

Google Home app

  • At the top right, tap your account.
  • Tap Feedback 

and then

  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best regards,

Brad.

azileretsis
Community Member

Horrible customer service. Still paying for service that I'm not using. I am going to contact my credit card and refute the charges since I cannot get any help from Google Nest support.