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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Double billed (Still not resolved)

My original post is locked so I can no longer reply to it.I am still being given the run around by Google with this after months. I was told they couldn't find the transactions and that I should follow up with my credit card company. I did as suggest...

thebignev by • Community Member
  • 470 Views
  • 1 replies
  • 1 kudos

Nest Not Integrating with Google Home

I set up my nest with my nest account which is my Google account. I had to set up my nest and The nest app. I want to have my nest thermostat connected to my Google home. When I go to add nest to Google home, I have to use my username and password. I...

Resolved! Cancel subscription to Nest

I am trying to cancel my subscription to my 2 Nest cameras as my house burned down. I believe they were 1st gen purchased well before Google got involved. I tried going thru Google and they say they show no subscription under my user name. It is the ...

Karenhall by • Community Member
  • 1802 Views
  • 2 replies
  • 3 kudos

Nest clip cannot be played

I can save Nest camera recordings to a clip.When I want to play a saved clip, the clip is bot played. There is an error message:"the video could not be loaded, either because the server or network failed or because the format is not supported."How ca...

MvanToll by • Community Member
  • 598 Views
  • 2 replies
  • 0 kudos

Nest aware 1st gen missing all event history

Subscription includes 5 day event history and was renewed this month.Nest aware gen 1subscription. All events have disappeared and no new ones are being recorded. I can get live feed. No events on android or Apple iPad.

Whatsup by • Community Member
  • 621 Views
  • 2 replies
  • 1 kudos

No event history

Been subscribed to Nest Aware for two years and noticed today that there are no events recorded, (even though deliveries were made) and 30 day history suddenly disappeared. Was able to scroll through history yesterday. Have made no changes in setting...

Anonymous by • Not applicable
  • 862 Views
  • 3 replies
  • 0 kudos
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