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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Doorbell/ camera

Was I charged double? Once on January 14 for $ 80.00 and on January 15 in amount of $ 150.00 please advise I was charged for one year and 150.. for 15 months? Is that correct? I am so confused .’please reply me at # with your answer..

panch75 by • Community Member
  • 426 Views
  • 1 replies
  • 0 kudos

Nest aware double charge

I migrated my nest aware as Google recommended. But then they never cancelled my original plan. I didn't catch it for almost a year as it was billed as almost the same name. I've been trying to get my refund for over 3 months now and finally the supp...

hslsurfer by • Community Member
  • 786 Views
  • 3 replies
  • 1 kudos

Is Nest Aware Plus Discontinued?

Help refers to "Nest Aware Plus" that offers 60 day event and 10 day continuous recording. But no where can I find where to upgrade my subscription to it. Nor can I find any announcement that it was discontinued. What's up with that?

subscription

I have two charges on my credit card from google nest,one $80.00other for $150.00Can you please advise what are these charges for? I called credit card company and i was told $80.00 for cameraand $150.00 for subscription. Is that correct? Since when ...

panch75 by • Community Member
  • 439 Views
  • 1 replies
  • 0 kudos

Resolved! Upgraded to Nest Aware and Video History is Deleted

Hi, We had an incident and I was trying to pull camera footage from our doorbell. I had a previous subscription and could pull a still photo but not the full footage. I logged in and decided to upgrade because it was marketed as last 30 days of event...

christy2 by • Community Member
  • 1663 Views
  • 1 replies
  • 0 kudos

Wrong account for nest aware

I purchased under the wrong google accountnow am being redirected so many times to try to get it either cancelled or switched. But I just lost an important event that occurred on my business and needed video for the police during all this mess and di...

KBKLEEN by • Community Member
  • 395 Views
  • 1 replies
  • 0 kudos

Recover old footage

Is there a way to recover older than 3 months camera footage. I presume it goes to the Cloud, and maybe for some extra payment we could get hold of it.

Zsu by • Community Member
  • 523 Views
  • 1 replies
  • 1 kudos
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