11-26-2021 09:56 AM
recently moved house and I have lost the 120v connector cable - can anyone tell me where I can buy one from as I do not want to have to buy a new Nest Protect for the sake of 1 electrical cable.
11-29-2021 03:25 PM
I have the exact same problem. Following this thread.
01-13-2022 09:59 AM
Yup same issue here
02-15-2022 06:51 PM
Same issue but with Google nest hub (2nd Gen). Can't even read the specs of the adaptor so I can order a generic replacement.
Despite being on the frontline of innovation, these arbitrary decisions (sorry we can't replace or sell the power cable!) are very frustrating. If we wanted a company that restricts how we use - and fix - our devices, we would've gone to Apple. 😕
02-21-2022 06:28 PM - edited 02-21-2022 06:31 PM
I have the exact same problem. Did you find a solution?
Simplest solution seems for Google techs to please make these available to purchase from them!
02-23-2022 05:46 AM
Google behemouths answer to this is "we do not provide support if outside of warranty period". So basically they won't supply a 0.05cent connector wire to loyal purchasers of a $149 item. Pretty lame. I'm done buying anything google unless they rectify this. At the very least they could allow 3rd party knock offs to provide a wire.
02-23-2022 03:37 PM
I actually have purchased this a month ago. Still got the receipt. The home Depot says bring the whole device with the wire and get a new one.
It's ridiculous that I'm trying to be responsible and ask for just the wire not waste a whole unit because of a defective cable.
I ended up returning it and buying the large echo show. It's for my mom to see pictures so it doesn't matter the difference between Alexa or the unnamed Google person.