240V AC connector for smoke detector

[ChuckE]

Anyone know how I can get another 240 V AC connector wire In Melbourne Australia

We have 3 installed and electrician says 1 was missing from box but getting hold of anyone at Google is s nightmare. Retailer we bought it from says to contact Google

any advise

[zoeuvre]

Hi ChuckE, 

Uh-oh! I'm sorry to hear that the 240V AC connector for your Nest Protect is missing from the box. Don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done?
 

Best,

Zoe

[ChuckE]

Hi Zoe

have filled out form

how do I get a new cable

thx

chuck

[zoeuvre]

Hi there, 

Thanks for the update. We got the form you've submitted—thanks for filling that out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

Regards,

Zoe 

[ChuckE]

Hi Zoe

No response now and its a week

Disappointed how hard it is to get service from a company the size of Google.

Cant Phone and now no response to your help portal

Edward

[zoeuvre]

Hello Edward, 

Thanks for getting back to us, and I'm sorry for the delay. I'll make an update on your case with our team and loop back in with you once we have an update.

Best regards,

Zoe 

[ChuckE]

Still no contact

for a multi Billion $ company it is unbelievable that a consumer cannot get help

[Lance_L]

Hey everyone,

@ChuckE, I’m sorry for the delay. I’ve sent a follow-up to the team working on your case. Hang tight; we’ll circle back once we have more information to share. I appreciate your patience.

Thanks for the help, Zoe.

Regards,

Lance