I am having an issue adding a 2nd protect to the app. Scan QR code to add the second Nest Protect, then the app crashes to the home screen. Same thing over and over. Reset phone, reset protects. I can add any protect I have as long as it is the first one. If it is the second one, it crashes.
IOS version 14.7.1
Fresh install of the app.
Sorry for the late response, but I wanted to drop in here to help.
I understand that app issues can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
Please let me know.
Thanks for letting me know what device you have. I was able to find out that it seems like we are experiencing a bug with this and are aware of it and working on it.
However, there is a workaround that you can use. Only tap the room name once on the room selection screen and wait for the app to load the next screen in the pairing process.
Please let me know if you have any further questions.