App crashes

[Eimaj_26]

I am having an issue adding a 2nd protect to the app.  Scan QR code to add the second Nest Protect, then the app crashes to the home screen.  Same thing over and over.   Reset phone, reset protects.  I can add any protect I have as long as it is the first one.   If it is the second one, it crashes.   

IOS version 14.7.1 

Fresh install of the app.  

Any recommendations? 

Thanks

[GarrettDS]

Hey there,

Sorry for the late response, but I wanted to drop in here to help. 

I understand that app issues can be confusing but I definitely wanted to stop by and see how I could help. 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

Please let me know. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[Eimaj_26]

I have restarted the app, restarted the phone, deleted and reinstalled the app.   I I have deleted the protect and tried adding others first.  ( I have three). I can add any of the three fine as long as it is the first one.  Any time I try to add a second, the app crashes to desktop.

[GarrettDS]

Hey there, 

Sorry to hear that you're still experiencing issues with this. Would you mind letting me know what kind of device you have? Also do you have the current updates on all devices and apps?

Thanks, 

Garrett DS

[Eimaj_26]

Iphone XS Max, everything updated. 

[GarrettDS]

Thanks for letting me know what device you have. I was able to find out that it seems like we are experiencing a bug with this and are aware of it and working on it. 

However, there is a workaround that you can use. Only tap the room name once on the room selection screen and wait for the app to load the next screen in the pairing process.

Please let me know if you have any further questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[GarrettDS]

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,

Garrett DS