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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3896 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 143797 Views
  • 243 replies
  • 11 kudos

Migration from Nest Acct to Google

I'm starting to use the First Alert detectors that are compatibile with Nest to slowly replace my Nest Protects that are no longer valid. First Alert indicated I needed to migrate to Google Home to see both my Nest devices and First Alert Devices. So...

Muddy07 by • Community Member
  • 549 Views
  • 4 replies
  • 0 kudos

Resolved! Nest Protect (Gen 2), not able to setup.

My Nest Protect worked great without issue for 2 years. One day it lost connection so I attempted to factory reset it. I also removed it from my Nest app. Now when I insert batteries it:- says "Hi"(I press button once)-says "Ready. Press to test", an...

Scorching Hot Battery

Woke up this morning to the unit chirping and notice to replace batteries. Removed them and one was burning hot, enough so I had to submerge it in water for fear of it igniting and causing a fire. Seems like others have had similar experiences given ...

mrkjhn by • Community Member
  • 253 Views
  • 1 replies
  • 0 kudos

Nest protect replacement UK - First alert

Hi,So i managed to get a first alert to replace one of my expired nest protects. Unfortunately ive had to return it as you cant download the first alert app in the UK ! this leaves us with no viable alternative as far as i can see. Can we get a repla...

Andybrad by • Community Member
  • 493 Views
  • 1 replies
  • 0 kudos

Nest Protect Warranty forms always "not working right now"

Anyone know how to file a warranty claim outside of the "submit a form" that DOESN'T WORK, EVER? My smoke alarm is faulty and has lots of warranty left but Google is making it impossible to exchange. I'm not even asking for a refund, just a replaceme...

akkinloch by • Community Member
  • 477 Views
  • 4 replies
  • 0 kudos

Resolved! Wired Nest Protect: Battery backup replaced - but Nest still warning that batteries need replacement

One of my x5 wired Nest Protect Gen2s (2017) has developed what seems to be a fault. It has flagged that the three Energizer Ultimate Lithium (L91) batteries inside need replacing, and is firing audible warnings when plugged in. I have removed the ba...

No power to wired nest protect 240 v uk

HiHad a no power message on a 240v wired protect, I've taken down the device and checked the power at the small black socket plugged into device, it gets 240v !Took a small brush and cleaned all terminals,Took 3 batteries out and replaced Still no lu...

Banyaman by • Community Member
  • 417 Views
  • 1 replies
  • 0 kudos

Re: Scalding hot battery in nest protect

This just happened to use last night and the batteries were burning hot. We have 3 detectors so are a bit concerned. Does it definitely mean the device is defective ? Don’t want to fool around given what the product is supposed to do.

KPB57 by • Community Member
  • 379 Views
  • 1 replies
  • 0 kudos

Scalding hot battery in nest protect

I believe my Google Nest product to be faulty.I have installed the recommended Energizer Ultimate Lithium batteries in my 2x Google Nest smoke alarms.I have one alarm upstairs and another downstairs. They both contain fairly new batteries. The downst...

jmd23 by • Community Member
  • 951 Views
  • 10 replies
  • 1 kudos
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