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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3777 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 141102 Views
  • 243 replies
  • 11 kudos

Google upgrade Policy for nest protect Gen 2 detectors

Hello everyone,I have 6 GOOGLE nest smoke co deterctors in my home. As the systems have a limited lifespan of 10 years I knew that GOOGLE offered a special replacement/upgrade when one of the units would have to be replaced at end of life.Now I read ...

DeeGermany by • Community Member
  • 1497 Views
  • 2 replies
  • 0 kudos

Nest Protect Temperture Sensor Actions

We have a Nest Protect v2 installed in our garage, which just had a solar battery installed. The fire inspector is asking about the specifications for the fire temperature actions and alerts of the Nest Protect devices. The questions are:1) what are ...

Keith33 by • Community Member
  • 1219 Views
  • 1 replies
  • 0 kudos

Unexpected going offline

3 of my smoke alarms went offline last Sunday after 6 years of successful operation . Nothing on my WiFi network had changed. All efforts to get them back online failed with error p006. Best chat support was useless. Anyone else with similar problems...

Daver1 by • Community Member
  • 1114 Views
  • 1 replies
  • 0 kudos

Scolding hot batteries

I also now experienced a low battery warning. Taking out the batteries, one (maybe two) is scolding hot, very dangerous, feel like it could have caught fire! I dont find the product safe, not sure i dare to put in new batteries? Please reach out to m...

Chriskn by • Community Member
  • 1198 Views
  • 1 replies
  • 0 kudos

My device on a nest system w/o consent

Fake developer adds my devices (several) to his home hub and has remote control and access to my sensitive and personal info. Downloaded apps mimicking my device's system apps making system changed and redirecting any and all actions performed on the...

Taotao by • Community Member
  • 1017 Views
  • 0 replies
  • 0 kudos

Warranty claim link not working

I am trying to file a warranty claim for my Nest Smoke Detector. I have verified that it is under warranty. The link to actually file the claim is not working. It just gives an error message that the link is not working. What do I need to do to get t...

Jakeo423 by • Community Member
  • 904 Views
  • 1 replies
  • 0 kudos

new nest protect

So i have a number of nest protects around the house. One of them has expired.As google are no longer supporting this product i tried to buy the replacement but this doesn't appear to be available in the uk. Does anyone have a source for the "new" ne...

Andybrad by • Community Member
  • 322 Views
  • 2 replies
  • 0 kudos

Alarm (False Alarm) but No History In App?

We have 11 Nest Protects set up in our house. They randomly just started going off saying there was smoke (in the middle of the night with sleeping kids) and then all went silent after about 30 seconds. The odd thing is that the app does not show any...

Arc315 by • Community Member
  • 526 Views
  • 4 replies
  • 2 kudos
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