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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 75959 Views
  • 243 replies
  • 7 kudos

Unable to connect to new Router

Have just changed my WiFi router. Have tried to update the WiFi information via the Nest app, but it just hangs after connecting to the device. Then tried disconnecting and re adding one of the devices, but then it tries to connect to one of the exis...

NevilleL by • Community Member
  • 170 Views
  • 1 replies
  • 0 kudos

nest protect.

it won't connect to my wifi. I have 3 and all show offline after working for years. I tried to reset one to factory setting and now that one I can't add it to the app. when I try to add it. shows my nest doorbell cam the other 2 are on the app as off...

zeca1 by • Community Member
  • 174 Views
  • 4 replies
  • 0 kudos

Nest Protects and eero Pro 6e - Shows as offline

I am running a eero Pro 6e mesh network throughout our home and all is good with it. I have over 35 devices connected to this network and everything is good; EXCEPT:1. I have Nest thermostats (2), Nest Temperature sensors (2), and nest doorbell wired...

Carolrobr by • Community Member
  • 148 Views
  • 1 replies
  • 0 kudos

Resolved! Protect V2 does not connect for writing history

Hi, I have four Nest Protect V2 in my network; three work just fine but one does not check WiFi (Access Point 3m away, signal checks fine) and writes history like the others. It is connected (test with centre-button succesfull) and the app shows conn...

RM59 by • Community Member
  • 377 Views
  • 4 replies
  • 0 kudos

Another similar complaint

I found a others with the same problem and no place to file a complaint. So I do it, like alle others. My Case ID is 8-3715000035588.I just wasted nearly an hour in the chat support answering the same questions over and over and over again. And I tol...

diec by • Community Member
  • 119 Views
  • 0 replies
  • 0 kudos

Resolved! Need replacement backplate for Nest Protect

Help! My contractor demo’d my ceiling that my Nest Protect was on and threw my backplate and screws away I would like to rehang my Protect and would like to use a genuine Google Nest replacement part. I can’t find a place to purchase a replacement Pr...

Cannot get into my Nest account

I am unable to get into my Nest account due to 2 step verification code being sent to a phone # I no longer use or have access to. Reset my protects to factory default, deleted and reinstalled the Nest App but still wants to send verification to old ...

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