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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 112884 Views
  • 243 replies
  • 9 kudos

Backplate can't be removed

I bought two wired smoke alarms/CO2 detectors and installed one successfully. After a couple weeks delay (don't ask) I prepared to install the second one. I couldn't remember which side of the backplate faced the wall, so, like a nincompoop I popped ...

NorthPith by • Community Member
  • 280 Views
  • 4 replies
  • 0 kudos

Nest Protect audio

I have three Nest Protect sensors, and the audio has stopped working during system checks and, now, during a fire.The audio works if I check the system manually through the app or by pushing buttons, but it doesn't work during the automatic weekly ch...

Infinite Carbon Moxoide alarm

My Nest Protect, has detected Carbom Monoxide inside the cabin of my boat - and this was correct detection, as at that time it detected boat motors exhaust.But that situation was resolved 7 hours ago. Nest protect hardawre (Protect) now is not indica...

Ergo by • Community Member
  • 427 Views
  • 8 replies
  • 0 kudos

How do I totally reset my Nest iOS App Without First Logging in?

So the Nest iOS App wants to verify my account with a phone number I no longer have. How do I totally delete the data in the app so I can set up a new account and start all over again with my new phone number.Frustrating that I don't see a way to ski...

Cannot run safety check for nest protects (gen2) in app

I have about 7 nest protect gen2s in our home. I can run the safety check from the protect devices via the button on it. However from the app I can not start the safety checks.The message I get in the app is: "The Safety Check wasn't able to start." ...

Arnar by • Community Member
  • 1055 Views
  • 16 replies
  • 0 kudos

Nest heating

Hi everyone, just moved to a new home with Nest heating.Set it all up in my name and has been working fine.However, twice the system has tripped the electrics. Changed the fuse. Tripped again a few days later. Any ideas?

Protect Battery Issue

I have a Nest Protect (06A) battery model. It is the 2nd generation. I have had this product for many years now. I continue to have battery issue with it. I am using the required batteries. After I put in batteries, the Protect will be fine and no is...

James17 by • Community Member
  • 449 Views
  • 5 replies
  • 0 kudos

Google home shows protect offline

I see my an icon for my nest protects in Google home however both show as offline whilst in the nest app they show connected and I can run a checkup. Please advise.

matdunc by • Community Member
  • 1325 Views
  • 11 replies
  • 4 kudos