cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Protect

Blog Posts

Help Center

Forum Posts

Start a conversation

Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Bronze
  • 4520 Views
  • 0 replies
  • 1 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 155940 Views
  • 243 replies
  • 11 kudos

Resolved! Expiration date less than 1 year from purchase date

I purchased 3 Nest Protects from Walmart April 2025 and installed them May 2025 for a new home we purchased. Everything was going well with the units until I received a notification that 1 of the devices is set to expire March 2026. I checked the oth...

RyanTI by • Community Member
  • 2474 Views
  • 2 replies
  • 0 kudos

Resolved! How to Disable Nest Protect While Cooking

We have a Nest Protect Gen. 2 in our entryway and our bedroom. Every time I cook steaks, they both go off. And sometimes they won't even let me silence them after a couple minutes. How can I disable them while cooking?

Brenkj by • Community Member
  • 1034 Views
  • 2 replies
  • 0 kudos

Can't Re-Add Device

I can't change the Wi-Fi after upgrading my router, and the app tells me to remove the device and re-add it, but it tells me nothing about scanning a QR code or adding it manually with a six-digit code - both of which are on the back of the device, w...

thomas18 by • Community Member
  • 594 Views
  • 1 replies
  • 1 kudos

Nest protect - Energiser Lithium Batteries became very hot

One of my Nest Protect's gave low battery warning, I went to check the batteries after a few minutes and nearly burnt my hand due to 2 of the set of batteries been very hot. I have removed them into the back garden for safety.I have noted some older ...

pmx by • Community Member
  • 506 Views
  • 5 replies
  • 1 kudos

Resolved! Nest protect too sensitive

I've seen other questions on this but none have been answered satisfactorily. My Nest Protect goes off with normal cooking smoke. I have the steam detector on. I have heads up on. I live in a one-bedroom condo where the kitchen is open to the living ...

heatherjv by • Community Member
  • 429 Views
  • 1 replies
  • 0 kudos

Expiration Prior to Purchase

Is there any way to find the manufacture or expiration date of a Nest Protect before opening the box? I have the serial number on the outside packaging, but the “Replace By” date is only printed on the back of the detector. Does Google offer a lookup...

godawgs by • Community Member
  • 1475 Views
  • 12 replies
  • 1 kudos

Resolved! Nest Protect connectivity

Hisince Verizon changed our router I lost connection from app to the protect devices, tried all restarts, can connect to the nest WiFi but not the devices, any ideas?

Spender71 by • Community Member
  • 402 Views
  • 3 replies
  • 0 kudos

First Alert SC5 as replacement for Nest Protect

I have to install interconnected smoke detectors on two floors of a home where running a physical wire for the interconnect will be very problematic. Because the requirement also calls for these to be hardwired for power eliminates nearly all the "wi...

shawnc1959 by • Community Member
  • 1826 Views
  • 0 replies
  • 0 kudos

Nest Smoke Detector to app

I had connection issues so I factory reset the device and removed from the app now when I try to reconnect it says I already set this device up and won’t connect it just spins any help would be good as I’m leaving my home for a bit but would like to ...

m0rris76 by • Community Member
  • 238 Views
  • 1 replies
  • 0 kudos
to vote