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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 2450 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 127037 Views
  • 243 replies
  • 11 kudos

Nest saying smoke detected

Nest unit saying smoke is detected and pressed factory reset though still coming up orange light. Can you reset?

Nest Protect WiFi confusion

Hi all,I have 4 Nest Protect (Gen2) units in my home. This week whilst away from home I noticed that they were all showing as off line in the Nest App. I have been through all the troubleshooting steps to get them online and it is here where I am get...

Nest Protect being discontinued

As the Protect smoke and CO2 alarms are being discontinued and it doesn't seem there is a replacement in the UK I am unsure what to do. I have 5 alarms which do not expire until November 2030. Can I apply for a refund for an expiring product? If so w...

Both Protects detecting Carbon Monoxide

Hello,Last night, both of our Nest Protects started going off for the first time (installed about a year ago) detecting Carbon Monoxide. I have an all electric home, but yesterday was an air alert day near Dallas. I tried resetting them, and I curren...

shorton by • Community Member
  • 139 Views
  • 1 replies
  • 0 kudos

Pathlight stopped working on ”expired” nest protect

A decade ago, when I purchased 5 nest protect 2, Amazon was indeed announcing the CO detector would work for 10 years but it was not really a concern for us as we had no fossil fuel heater or boiler.Over the last 10 years, luckily, we only had a few ...

Fantec by • Community Member
  • 361 Views
  • 3 replies
  • 0 kudos

Button corroded on nest protect

I have a Nest Protect and my center button is also corroded. I have a warranty but Google tells me they either want my credit card information or I have to mail them my device before a replacement is sent to me leaving me without smoke and carbon mon...

Nest protect

Hi could you help please my nest protect has come to the end of life I live in the uk and need to replace them where do I get new ones from if the first alert is a USA company thanks

Ianwhit by • Community Member
  • 305 Views
  • 2 replies
  • 0 kudos

Best replacement for Nest Protect

I'm advised that my 2 Nest Protects have now expired and that they are no longer manufactured.The Google recommended replacement is only available in the USA and Canada for some unknown reason.Can anybody recommend a replacement that can be purchased...

Nest Protect Light Ring Error

Hello, since a power failure occurred 3 weeks ago, my 120v Nest Protect reset itself and the Nest app reports a "Light Ring Failure" error which prevents the device from being used. After several reset trials and replacing the batteries, nothing chan...

Mostefa by • Community Member
  • 152 Views
  • 1 replies
  • 0 kudos
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