Hi!
I received a Protect with a different software expiry date from the hardware date. The difference is about 7 years. The first customer support agent I wrote to said to clean the device, factory reset, and if neither works write back in and they would try to file a request to refund the replacement device I already purchased (I didn't see the hardware date until I removed the device, as I had received an email and app notice to purchase a replacement).
I did both and neither fixed the issue. I wrote back in and the new agent refused to review the previous case and just stated that software and hardware expiry differences would resolve on next update. When asked to speak to a manager or someone different, he would not, so I ended the chat. I received a copy of the chat and responded that this was horrible customer service, thinking it went to someone who reviews these cases. Instead, the agent responded and said he would not allow the case to continue until I gave a proof of purchase (request only made after I requested to talk to manager).
Very unprofessional.
Honestly don't even care about the replacement, but this customer support person should not be in support.
Case 3-5314000038869.
Can someone help by reviewing?
Thank you!
Ryan
