cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Protect

Blog Posts

Help Center

Forum Posts

Start a conversation

Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 2105 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 125025 Views
  • 243 replies
  • 11 kudos

Alarm (False Alarm) but No History In App?

We have 11 Nest Protects set up in our house. They randomly just started going off saying there was smoke (in the middle of the night with sleeping kids) and then all went silent after about 30 seconds. The odd thing is that the app does not show any...

Arc315 by • Community Member
  • 158 Views
  • 3 replies
  • 1 kudos

Nest Protect Battery draining every month

Hi team,one of my battery powered Nest Protects is rapidly draining its batteries. Costing a fortune.can I see if there’s any news on this issue? I’ve seen other people raise it. I’m using Energiser Ultimate Lithium AA L91 batteries.They’re lasting a...

Bex2 by • Community Member
  • 141 Views
  • 3 replies
  • 0 kudos

Change of Router/Wifi - Has Anyone Found an Answer?

Having changed my router 2024 I’m back to seeing if I can change the wifi on the app for my Nest Protects which are showing as offline. (I gave up last year as was getting nowhere!) I thought I’d borrow a friends android phone to see if it connected ...

Emmy08 by • Community Member
  • 128 Views
  • 2 replies
  • 1 kudos

Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 2105 Views
  • 0 replies
  • 0 kudos

Replacement Power connector for Nest Smoke Detector

Hi,I need to get a replacement power connector for my nest smoke detector - I am in Australia. It was wired in years ago into an unused part of the house and the electrician was supposed to fit off the connector, but we have just openn the roof and t...

Trouble shooting

My entire windows, doors and other devices are offline; how do I bring back online

Replacing Nest Protects in the UK

I have 8 battery version Nest Protects all linked up together and covering not only my own home but also two other flats that I own/rent out in the same converted house - very useful as a landlord to be able to check/test that all NPs are working and...

Nest saying smoke detected

Nest unit saying smoke is detected and pressed factory reset though still coming up orange light. Can you reset?

to vote