Hi @Hh52159,
Thanks for reaching out to the Community. I am sorry to hear that you are having issues with your Nest Protect Battery. I’d be happy to help you with your device. Let’s check it out.
Several things could be causing your Nest Protect to display a low battery warning even after replacing them. Here are some steps you can take to troubleshoot the issue:
1. Check for Software Updates:
Outdated software can sometimes cause glitches with battery readings. Ensure your Nest Protect has the latest software update installed. Here's how to check for updates in the Google Home app:
- Open the Google Home app.
- Tap on your Nest Protect.
- Select "Settings" > "Software"
- The app will show if an update is available. If so, follow the on-screen instructions to update.
2. Factory Reset (Last Resort):
If the above steps don't work, consider performing a factory reset on your Nest Protect as a last resort. This will erase all settings and data on the device. Here's how to reset:
- Locate the reset button on your Nest Protect. It's usually a small pinhole on the back or side of the device.
- Press and hold the reset button for 10 seconds. You'll hear a chime, and the device will enter reset mode.
- Follow the on-screen instructions in the Google Home app to complete the setup process.
Follow the steps from this guide when Nest Protect’s green power light is on, but the app says the power is out. You can also check the following details to correctly Replace Nest Protect's batteries.
Let me know if you need further assistance..
Best,
Mario
