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Can’t buy replacement wires?

ajwoodworth13
Community Member

I installed wired Nest Protects in my house and then did some renovations. In the process the power wire to one of the Protects got lost. Google will not sell me another. Not even asking for a free one. I started the conversation with “how can I buy this wire?” Terrible customer service decision on Google’s part. 

3 REPLIES 3

Mlabrador
Community Specialist
Community Specialist

Hi ajwoodworth13, 

 

Thanks for posting and apologies for the late reply. I'm sorry that you had to go through this and I understand how you feel. Could you fill out the form for me so we can take a look into it? 

 

Keep me posted. 

 

 

Regards, 

Nikki 

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Thanks for the help here, Nikki.

 

ajwoodworth13, it's us again. We haven't received your form — were you able to fill it out?

 

Thanks,

Jennifer

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba