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Can't get Nest Protect to go online in App

Fen
Community Member

I have recently purchased 4 Nest Protects Gen 2 but can't get them online on APP. My ISP supports IPV4 not IPV6, is this the problem? Do I need a different router? Thanks for your help.

4 REPLIES 4

MetalGlacier
Community Member

This happened to me a while ago, I just ended up resetting all of my Protects and set them up again.

Ebedia
Community Specialist
Community Specialist

Hello folks,

 

@Fen thanks for posting here in the community. I'm sorry to hear if your Nest Protects won't connect to your Wifi. The Nest Protect can't connect to 5G Wifi network and can only be set up and controlled through the Nest App. Follow this link on how to update Wi-Fi settings on Nest Protect.

 

In case the issue persists, give these steps a try:

  • Gather all of your Nest Protects near your Wifi router and place them on the table near each other.
  • Reset all of them to the factory default.
  • Remove them from the Nest App.
  • The Nest Protect should have a blue light pulsing during setup.

 

Looking forward to your response.

 

I appreciate the help, MetalGlacier.

 

Best,
Emerson

janthadeus
Community Specialist
Community Specialist

Hey Fen,
 

Checking in — how’s it going? Did you get a chance to follow the suggested steps provided by Emerson? If so, how did it go? Let us know if you need more help.
 

I appreciate the help here, MetalGlacier and Emerson.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best,

JT