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Can't perform a factory reset on Nest Protect - please help!

jenbright
Community Member

Hi guys,

We've got a new WiFi router so obviously new settings. The Protect lost connectivity & its constantly beeping.

I've tried to reconnect to update the new wifi settings but I continuously get the PO23 error code.

I have tried on MANY occasions to hold the button to get the blue light to perform a reset but it does nothing - except sound a practice alarm thing for a few seconds. It doesn't matter if I hold it for 10 seconds or a minute.

I've removed the batteries in an attempt to kill it but as soon as i replace them... it starts the beeping again

I'm at a loss

How do I get the blue light or countdown or anything from it?!?!

I have deleted the Nest protect from the app to restart the whole process but it makes no difference

How can I reset the alarm please??? Its very expensive and with many cheaper WiFi ones available on the market, I will definitely not be replacing with another Google Nest Protect

Many thanks & holding out desperate hope after the twitching from the constant beeping! 

1 REPLY 1

David_K
Diamond Product Expert
Diamond Product Expert

Have you tried removing the batteries and leave them removed for a good 3-4 hours before reinserting them?