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Cannot add 2nd generation Nest Protect on my new Xfinity xfi router (XB7)

hachanta
Community Member
I cannot seem to add my 2nd generation Nest Protect on my Xfinity xfi router (XB7)
I have a 2nd generation nest protect that cannot seem to connect to my Wifi after I upgraded to the Xfinity xFi router. As part of troubleshooting this, I have deleted the Nest protect from my home. Now I cannot seem to re-add the 2nd Gen Protect since the ios app seems to crash and I am getting an error P006(4003). Please help.
5 REPLIES 5

Jake
Community Specialist
Community Specialist

Hey hachanta,

 

My apologies for the late response. I wanted to reach out and see if you are still in need of any help with getting your device connected to your router. Please let me know, as I would be more than happy to look into this further for you.

 

Best regards,

Jake

hachanta
Community Member

Yes, please I have had no luck getting this resolved. Please help. Thanks, Hima

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS