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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3124 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 127903 Views
  • 243 replies
  • 11 kudos

Google Home set for ADT does not show Wi-Fi information

Since my Google Home has been linked to ADT home security, it appears different and I do not see any Wi-Fi information or category. How can I find my Wi-Fi information now that my Google Home appears to be in a somewhat different format?

Protect connection issues

Back story - have nest thermostat, and 6 protects. all 6 protects have been running fine for about a year. one protect lost the wifi network oddly as its in the same room as the router. did a manufacturers reset on it and tried to add it again. i too...

scotchick by • Community Member
  • 879 Views
  • 8 replies
  • 0 kudos

Resolved! Nest Smoke detector chirps one at 3:09 every day Reports CO sensor failure but then that all is okay

This started 3 days ago. I have dusted around the unit and even used compressed air to clean away any possible dust.Nest protect reports everything is okay and I even did a checkup and it came back all okay.It's suspicious that it bleeps one CO chirp...

TonyLea99 by • Community Member
  • 1178 Views
  • 6 replies
  • 0 kudos

Backplate can't be removed

I bought two wired smoke alarms/CO2 detectors and installed one successfully. After a couple weeks delay (don't ask) I prepared to install the second one. I couldn't remember which side of the backplate faced the wall, so, like a nincompoop I popped ...

NorthPith by • Community Member
  • 387 Views
  • 4 replies
  • 0 kudos

Nest Protect audio

I have three Nest Protect sensors, and the audio has stopped working during system checks and, now, during a fire.The audio works if I check the system manually through the app or by pushing buttons, but it doesn't work during the automatic weekly ch...

Infinite Carbon Moxoide alarm

My Nest Protect, has detected Carbom Monoxide inside the cabin of my boat - and this was correct detection, as at that time it detected boat motors exhaust.But that situation was resolved 7 hours ago. Nest protect hardawre (Protect) now is not indica...

Ergo by • Community Member
  • 629 Views
  • 8 replies
  • 0 kudos

How do I totally reset my Nest iOS App Without First Logging in?

So the Nest iOS App wants to verify my account with a phone number I no longer have. How do I totally delete the data in the app so I can set up a new account and start all over again with my new phone number.Frustrating that I don't see a way to ski...

Cannot run safety check for nest protects (gen2) in app

I have about 7 nest protect gen2s in our home. I can run the safety check from the protect devices via the button on it. However from the app I can not start the safety checks.The message I get in the app is: "The Safety Check wasn't able to start." ...

Arnar by • Community Member
  • 1814 Views
  • 16 replies
  • 0 kudos

Nest heating

Hi everyone, just moved to a new home with Nest heating.Set it all up in my name and has been working fine.However, twice the system has tripped the electrics. Changed the fuse. Tripped again a few days later. Any ideas?

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