Nest2 wil niet meer communiceren met mijn tablet

[Filiprenard]

Iemand enig idee waarom mijn nest gen 2 niet meer communiceren met mijn tablet of smart Phone 

Heb desbetreffende app al verwijderd en opnieuw geïnstalleerd zonder succes 

Ik krijg steeds dezelfde melding 

"Netwerk fout

De Nest app heeft moeite om te communiceren "

Wifi werkt prima

[virnab]

HI Filiprenard,

Thanks for reaching out to our community.

It sounds like you're experiencing difficulty with your Nest gen 2 not communicating with your tablet or smartphone. Despite your WiFi appearing to work correctly, you're receiving a "Network error" message. I appreciate you attempting to resolve this by removing and reinstalling the Nest app. Let's work together to resolve this.

To help me assist you more effectively, please provide the following information:

• Could you please confirm if your Nest gen 2 is a Nest Thermostat or a Nest Protect (wired or battery)?
• Have there been any recent changes to your environment, such as a change in your WiFi network or recent internet outages?
• Are you using Android or iOS devices to control your Nest gen 2?
• Are your tablet and smartphone connected to the same WiFi network as your Nest gen 2?
• How far is your Nest gen 2 from your router?
• Are there any other devices or appliances (such as baby monitors, microwaves, or cordless phones) near the Nest gen 2 that might cause interference?
• What troubleshooting steps have you already attempted?
• What is the make and model of your router?

Thank you for your cooperation; I look forward to your response.

Best regards,

Virna

[Filiprenard]

It's a gen2 , new batteries,  tablet Android,  wifi router really near max 3 metres ,all on the same wifi router

No other jamming devices 

Wifi router is a netgear black hawk

The problem is tried Several times to removing and re-install the app and transfered my nest account to my google account 

I reseted my password and tried the using the app. , but the only 

1.  

[Filiprenard]

Sorry.. the only thing is that app. mention Loading... and after a few minutes "network connection failure"