cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Cannot connect to WiFi- list of detailed codes?

Ltn
Community Member

Okay, brand new nest protect. Can’t connect it to my WiFi. I get through searching for network, testing network, connecting to network, and it hangs up there. I’ve reset my router, uninstalled and reinstalled the nest app on my iPhone 11pro, reset the protect to factory settings, and tried to do it via my iPad Pro,  and keep getting error P018(065). I also can’t find a detailed list of error codes. Like, why give me a code more detailed than 018 if I can’t actually find out why to do about it? Grrrr. Ready to throw this thing across the room after 2 hours of failure to connect. 

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there Ltn, 

I'm so sorry to hear about the frustrations you're having with your new Nest Protect, let's try and get this fixed so that you don't have to fix a hole in your home. 

 

I appreciate all the troubleshooting that you've tried as I'm sure it wasn't easy. I was able to find more information within an article about the error code that you're receiving. I would suggest reviewing that to see if you can troubleshoot the issues that you're having. 

 

Please let me know if you have any further questions or concerns. 

Best regards, 

Garrett DS

Jake
Community Specialist
Community Specialist

Hey Ltn,

 

I just wanted to follow up, and ensure you are good to go. Please let me know if you have any other questions from here, as I would be more than happy to help.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

 

Best regards,

Jake