Don't buy this Thermostat

[Nest2023Sad]

I had this Thermostat installed along with my new Furnace and AC unit. For almost a year I keep losing wifi connections (5-6 times) with the App saying Off Line  then having to re-enter my wifi information and password on the unit. Now the device will NOT even get a wifi connection I followed Every Reset possible. I reached out to Google and was told I had to buy another Thermostat which is almost $300.00 (told by the Google Rep.) Which would be refunded when the old one was returned. I haven't paid off  this one I have.!! Being on S.S.income I just DON'T have money to spend on a product AGAIN.... If, anyone from Google is reading this.? This is my Case Id #8-2727000034992 (2nd one I made) on Nov.9, 2023. I REALLY suggest no one to buy this Product after reading reviews of others with the same issue.

Just a Bad Product and a Company that DOESN'T  stand by their Product. Reaching out to BBB & Social Media to Speak Out about this. Just send me another one at NO CHARGE and I will send this non-working one back....

[Markjosephp]

Hello Nest2023Sad,

Thanks for reaching out here in the Google Nest Community Forum.

I reviewed your recent conversation with our team, and I'm sorry for the inconvenience this has caused you. I understand that you were not satisfied with the replacement options we provided for your thermostat, and we're working hard to find a solution that meets your needs.

We are committed to providing our customers with the best possible service, and we take your feedback very seriously. As one of the options, an authorization hold is not a charge, so funds will not be deducted. If you wish to have another discussion, please contact us again and reference the support ID number to proceed with the process.

Let me know if you have more questions or concerns. We'll be here to help!

Regards,
Mark