Error P013 keeps trying to connect to the first device I installed.

[avdog]

Reinstalling after changing network provider:

Install the first protect no problem: The second one tries to connect the the first one and I get error P013

I have done everything I can find:  Disconnected the first one:  Removed all devices from app and tried to reinstall.  Reset all the protect devices.  Noting seems to be workiing??????????

[Lance_L]

Hi avdog,

Thanks for reaching out to the Community and sharing all the steps you’ve tried to fix the issue with Nest Protect. Since the steps didn’t work, I’d like to dig deeper into this.

I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

All the best,

Lance

[Lance_L]

Hey avdog,

We haven’t seen your form submission come through — were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Regards,

Lance