01-08-2024 07:18 AM
01-14-2024 01:54 PM
Thanks for reaching out — I'm sorry for the delay. To confirm, are all of your Nest Protect the same kind? Do you have multiple Home Structures? Your other Nest Protect might be associated with a different home.
Check out this guide:
Also, try using a different device to check your Nest devices in the Nest app if they are all visible there.
Best,
Jenelyn