05-21-2023 02:59 PM
I removed Protect from my Nest app and now can't get it reconnected, following all of the troubleshooting recommendations and still nothing. Any help is appreciated
05-23-2023 06:40 AM
I have the same error code. Anyone can help? Anyone from Google team?
05-24-2023 06:46 AM - edited 05-24-2023 06:49 AM
Apparently you have to create a new home for your product and weave your account together. Go to googlenest.com/support , options for email, chat and live person, hope this helps
05-24-2023 07:57 AM
Thanks for the reply. Can I please clarify. I currently have set up a home with a nest door bell, a google pad and a google mini. So to solve this problem, you mean I have to create a new home and just add those protectors in. And then how to I add the other products i currently have with this new home? When you were saying creat a new home, is it in the google home app or the nest app?
05-24-2023 08:13 AM
I believe this is only for the nest app, try the support page if it’s a nest product. my problem was a 5 minute fix and they called me back within 10 seconds of hitting send
05-25-2023 09:36 AM
Hi folks,
Thanks for reaching out to us, and I'm sorry to hear about the situation you're in with our Nest Protect. I'd like to take a look at this for you.
Please redo the setup on your Nest app and then follow the steps listed below:
Let me know how it goes.
I appreciate your help, @mjherrington395.
Best,
Zoe
05-30-2023 09:31 AM
Hi there,
I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.
Thanks,
Zoe
05-31-2023 09:37 AM
Hello everyone,
We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
Regards,
Zoe