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False Alarm

LenSchendel
Community Member

One of my Nest Protects alerted me to smoke in one of our bedrooms while I was out-of-town; around 8:30 in the evening.  Luckily a neighbor was able to confirm it was a false alarm and was able to silence it for me.  I received another alert the next morning around 7 AM of another smoke alert, but the time stamp was 2:40 AM.  The neighbor again confirmed it was a false alarm and so I asked for him to remove the batteries.  Another device then started to alert that its batteries were low (presumably because they had been sounding all night) so I had him remove those as well.  Continued to get the respective alerts until I removed both devices from the app.  Why would all this happen, and why on the one night I was able to be out-of-town?!

5 REPLIES 5

Jake
Community Specialist
Community Specialist

Hey LenSchendel,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey LenSchendel,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

LenSchendel
Community Member

Not good to go unfortunately.  Replaced the batteries and the unit immediately sounded with "smoke" alert.  My guess is the unit is faulty?

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Were you able to resolve this?  I'm currently having the same problem and have no idea why.  2 false smoke alarms today (one this evening, one about a half hour ago).  Removed the batteries of the unit in the room that there's supposedly smoke in (there's no smoke), and now a unit in another room is giving a low battery warning.  Was just wondering if you'd found a solution.  Thanks.