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Faulty Nest Protect Warranty Replacement

Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Steve Brooks 3019 


My battery operated nest protect has failed (failed sensor). I posted last week asking how I get a replacement as it’s within the warranty period. A guy called Ai sent me a message asking me to email some details, but I’ve heard nothing back. That was a week ago. He’s locked the thread, so I can’t ask what’s happening, so I’ve had to start a new thread for the same problem.

Does anyone know how to get google to replace a faulty protect device under their warranty?

Community Member

My nest stopped working, I tried another one from a different location in my house and the AC powered up . What should I do for a replacement

Community Member
I know.
My unit is supposed to come with a 2 year warranty, but it's impossible to get through to anyone to claim. I've been trying for a month now!

Community Member

me too