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Nest Protect

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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 190 replies
  • 5 kudos

Can't get rid of "Smoke" Message on the App or

I had a false alarm on one of my Protect devices. I had to remove it and take out the batteries to keep it from sounding alarm. Now I keep getting "Smoke - Heads Up" messages on my phone/ipad and online. Tried uninstalling and reinstalling but still ...

PeterSJC by Community Member
  • 1 replies
  • 0 kudos

Wiring Nest Protect

Hi all - trying to install my new Nest Protects into our old hardwired system. However, my old system has 4 wires (Black, Red, Yellow and Green). I keep seeing videos/instructions that say to connect the black and white wires to the Nest protect, but...

gordco by Community Member
  • 0 replies
  • 0 kudos

Expired smoke/co2 alarm/ model 05C-C

I've passed the expiration date but unclear in doc's whether the unit can be returned to refurbish CO2 sensors or I have to purchase a new one.....

brnotl by Community Member
  • 0 replies
  • 0 kudos

Missing base plate

I received two Google Protect devices for Christmas from my sister. One came in a complete package and I installed it. The other was in an open Google box and is missing the base plate so I can't install it. The serial number is 06AA01AC3919040F. How...

kkahng by Community Member
  • 1 replies
  • 0 kudos

2 of 3 Nest Protects keep disconnecting

Please help! I have 3 Nest protects. 2 of the 3 continue to disconnect and I get yellow light on all three during the nightly check. I have reset all three to their factory settings, updated my app, removed all of them from the nest app, created a ne...

Nest Protect mounting plate

The mounting plate for one of my Nest Protects (Model Topaz-2.7) was misplaced by my contractor and I need to purchase a replacement very soon. Please let me know how I can get this done. Thanks!

MDJ8 by Community Member
  • 1 replies
  • 0 kudos

Nest Battery Chirping

We recently bought a home that has Nest Protect installed throughout the house. One of them started chirping in the middle of the night. We ordered the batteries but they wont arrive until tomorrow. Is there are way to stop the chirping now?

C-K-A by Community Member
  • 0 replies
  • 0 kudos

Broken mounting plate

My mounting plate broke during installation I was wondering where I can purchase another one. Thanks!

Nest Protect and Google Nest Doorbell not connecting to my wifi

This forum is really challenging as I just want support. I have installed a new Orbi Wifi 6 network. Wifi settings are the same as before. So password and network name and ssid same. Have connected my Apple TV, my Sonos (6 speakers) my Mac book pro a...

Shinz by Community Member
  • 2 replies
  • 0 kudos