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should I send Nest Protect back

TBCuthbert
Bronze
Bronze

I cannot connect my Nest Protect to Google Home.

 

should I send it back?

 

I see nothing that shows any plans for Google Home to support Nest Protect.

 

I see reference to Google with ADT?  

Why is Google still selling a product that they no longer are supporting ???

 

2 Recommended AnswerS

David_K
Diamond Product Expert
Diamond Product Expert

Nest Protect is fully supported by Google, you add it to and manage it with the Nest app. Some products cannot be migrated to the Google Home app (yet), this is one of them.

View Recommended Answer in original post

DanCoco
Community Member

I would return these if you're still in the return period. If they won't take them back, i'd personally feel like these were sold and marketed deceptively and your bank might suthorize a chargeback. (I looked at the packaging / marketing recently and it doesn't mention specifically that it is designed for google home, but it deceptively showed zoomed in app screenshots and failed to mention the nest app by name. Almoat as if to hide the lack of support and get the customer to assume that it'd work in Google Home. 

View Recommended Answer in original post

9 REPLIES 9

David_K
Diamond Product Expert
Diamond Product Expert

Nest Protect is fully supported by Google, you add it to and manage it with the Nest app. Some products cannot be migrated to the Google Home app (yet), this is one of them.

DanCoco
Community Member

Your response feels very much like gaslighting. How does Google claim it fully supports the Nest Protect when it does not have migration into Google Home? I can't even get notifications on my Nest app on my android phone. 

 

Your mention of this script editor per the very link you provided is only functional in "public preview" (aka beta) so it is not really a viable solution.

 

I did at one point attempt the presence detection feature but no way to add the Nest Protect.

 

So do I even dare ask if Google has actually progressed in any development whatsoever in the Nest Protect?

I see Google Cloud, Google Data, Google AI Roadmaps but I cannot find Google Home Roadmap? 

https://www.googlenestcommunity.com/t5/Nest-Protect/Nest-Protect-do-not-appear-in-Google-Home-App/m-... 

 

This thread is where a google employee uses the word roadmap in their response claiming adding the protects to home is planned.

The thread was open for 1 year, 7 months, 16 days before getting a response, and was attempted to be locked multiple times, and was eventually locked despite our protest at 375 replies. It's now been another 10? 11? Months with zero progress.

TBCuthbert
Bronze
Bronze

Thanks David. The yet is helpful to know.

TBCuthbert
Bronze
Bronze

I was hoping to use Google Nest Protect for Home automation to turn on our house lights when a fire alarm goes off which currently is not possible with Google Home Protect. Unfortunately when I bought it I mistakenly presumed it worked with Google Home.
🌟I found a workaround.  
The Wyze Pan Cam has an option to listen for T3 (smoke) & T4(CO) alarms and it can optionally send a notification that can be used in home automation to turn  on lights, etc. to help us get out of the house and/or determine the issue and address it faster. 

justsam
Community Member

This request has been in play ever since Google Home was introduced.  At one time we were told that existing products had top priority for migration to Google Home. Long way of saying look for a work around.  Google Home does see the Protects and they can be used for presence sensing, (see settings), but little else. 

David_K
Diamond Product Expert
Diamond Product Expert

DanCoco
Community Member

I would return these if you're still in the return period. If they won't take them back, i'd personally feel like these were sold and marketed deceptively and your bank might suthorize a chargeback. (I looked at the packaging / marketing recently and it doesn't mention specifically that it is designed for google home, but it deceptively showed zoomed in app screenshots and failed to mention the nest app by name. Almoat as if to hide the lack of support and get the customer to assume that it'd work in Google Home.