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How do we separate two interlinked properties?

alhaigthomas
Community Member

We have two holiday cottages equipped with Nest Protect. When someone burns toast in one property, the alarm activates in both properties, causing huge confusion for guests! How do we separate the accounts?

3 REPLIES 3

JaxGarrytt
Community Member

Do you have them in the same 'home' in the Nest app?  If so that might be your problem.

Brad
Community Specialist
Community Specialist

Hey folks,

 

Wondering if you still needed assistance with this issue? Please let me know!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.