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How to re-install a Nest Protect when the QR code doesn't work anymore?

Melissa95060
Community Member

My Nest Protect wasn't connecting to my home network.  I set about to follow the instructions to remove it and reinstall it on my Nest app.  When I scanned the QR code (1V:235A$P:9$R:7$D:190430$S:06AA01AC181901U4$L:6416660000CBB267$W:641666CFD10A$I:NEST-B267$C:8GTBG9$), the only web browser hits I got had nothing to do with Nest Protect.  Now what can I do?  Thanks!

1 REPLY 1

David_K
Platinum Product Expert
Platinum Product Expert

Are you scanning the code using the Nest app when instructed to do so? Scanning the QR code with your camera will not work.

Set up Nest Protect with the app - Google Nest Help