I've submitted multiple requests and no word from Google

[RadioSilence]

One of my Nest Protect smoke alarms has had its sensor fail.  I've tried all the suggestions I could find on the web.  It continues to fail and chirp once a minute.  I've requested warranty support multiple times via the online web form.  Most recent claim is 3-6636000034365

What do I have to do to get this taken care of?

[EdmondB]

Hello RadioSilence,

Thanks for the information. We reviewed the case ID that you provided, and our support has already processed a replacement for your Nest Protect.

Please let us know if you still need further help on this.

Best,
Edmond