Incompatibility Nest Protect and Nest Hub

[Moridrin]

So, I've just bought a Nest Protect (thank god I didn't buy a complete set to replace all smoke alarms in my house), I connected it to the Nest App, did some tests and everything seemed to be fine...

But than I tried to use it from the Nest Hub 2 I have in the kitchen and I couldn't get it to work. I looked on the internet and found some posts in this community where the answer was that it wasn't possible, and everyone seems to be understanding. However, I don't understand this at all!

As I see it, being able to just tell the Google Assistant that I'm just terrible at cooking food and that the house is not burning down so it doesn't have to sound the alarm is the only feature that this product has over any other smoke alarm.

I figured that the "Nest Protect" would be compatible with "Nest Hub" but appearently it is not and everyone just seems to be OK with that!?! How is this OK? How are people not outraged that the only feature that the product has is this poorly implemented and that this smart home device is incompatible with other smart home devices from the same company!

[kiltguy2112]

I'm good with how it works for 2 reasons. First it is exactly how Google advertises how it works, they are very specific. Second and is most people realize the why. Google is making you be very proactive is cancelling what is meant to be a possibility life saving alarm. Letting someone cancel an alarm in the kitchen or basement from an upstairs bedroom mini could be deadly. 

[Moridrin]

Unfortunately those two arguments even though they sound logical, but they actually aren't. The first statement for example:

Lets say that I bought the new Chromecast Ultra (I don't have a 4K TV so I don't have one yet). On the product page it doesn't say that I can control it by asking my Nest Mini to play something (something that is specified on the product page of the normal Chromecast), but it is logical to assume that it can. In fact it would be illogical to expect it to not have that functionality. So just because it wasn't specificly specified that it would be able to do so does not mean that I should have expected that this wouldn't work.

The second statement seems to be "fan-behaviour" where you try to come up with an explenation for why the thing you like did something that was good instead of realizing that they did something wrong. In this case you say that it is a feature that I cannot use my Nest Hub to turn off the alarm as it "could be deadly", however I still can from the exact same place in the exact same situation do the exact same thing by getting my phone and turning off the alarm in the app.

Now speaking of safety, I would make the argument that the opposite is true, I could indeed turn off any alarm in my house from any room with my phone even if I'm not in that room, but my Nest Hub knows in what room it is and would be able to prevent me from turning off an alarm that goes in a different room, where with my phone it doesn't know what room I'm in so it will just allow me to do so.

This might all have sounded personal towards you, but that is not my goal, I just want Google to start working on this. But as long as people defend Google by saying that it is OK to not have these features than they will never make them. Just as Apple had iPhones that didn't come with BlueTooth and Apple fans made excuses for it such as "it is safer", that didn't help and Apple only went back to phones with BlueTooth after the user community stopped defending Apple for not including one of the most usefull features on a phone.

[Dano_c]

Completely agree with you. I would like to see more integration from the next protect and the nest hubs, like you I would like to be able to communicate with the nest protect from the hubs as aslo I would like the nest hubs to work as a siren if the nest protect detects smoke or carbon monoxide as I have a nest hub in every room of my house. I know this wasn't advertised as been able to do this but you would think they would of thought of this when designing them

[Jeff]

Hi everyone,

In an effort to keep content fresh on the forums here and prioritize current issues, I'm going to go ahead and close up this thread. If you have any outstanding issues from this post or any other problems, please feel free to open up a new discussion.

Thanks,
Jeff