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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 83258 Views
  • 243 replies
  • 7 kudos

Cannot connect Nest Protect after upgrading to BTSmart Hib2

I have recently upgraded to BT Smart Hub2. All works OK except Nest Connect. The 6 existing Nest Connects talk to each but they are offline. Changing internet settings doesn’t work. I have restored one Nest Connect to factory setting and tried to con...

Alfred123 by • Community Member
  • 535 Views
  • 5 replies
  • 0 kudos

Smoke protector

I replace batteries in a few days later it disconnected tried to reconnect it several times for about 2 1/2 hours and still no luck reset it to factory and still no luckI need technical phone support specific to my needs. I don’t have all the informa...

Gtgjoey by • Community Member
  • 718 Views
  • 3 replies
  • 0 kudos

Nest Protect Devices Using High Bandwidth

Does anyone else have a problem with their Nest protect devices (gen 2) using a very high amount of data? As an example, over a 24 hour period between 4 Nest Protect devices I saw an download of 17.87 GB and upload of 40.73 GB - that's right GB, not ...

Resolved! Nest protects

Hello my nest protect keep alarming and saying that the sensor failed even though I brought it today and when I open it up the sensor was missing and I don’t know what to do it’s alarming all night and my family can’t sleep if there anyway that you c...

Nest Protect

I recently changed my router and am having trouble getting the Protect online. I have tried deleting and reinstalling it with no success. I even tried placing it next to the router and reinstalling it again with no success. it checks for the network ...

MWC1 by • Community Member
  • 1676 Views
  • 13 replies
  • 0 kudos

Nest app hot water no longer orange .

We have had the nest set up for a few years now and had no problems . We had a new tank and valves fitted 16 months ago and no issues but this week all of a sudden the hot water icon on the app does not go orange when on and also we are finding that ...

Nest Protect too sensitive

My Nest Protect Gen 2 is too sensitive, and often goes off. It is located about 2 meters away from cooking appliances, and I can’t change it’s position right now, is there a way to make the likelihood of it going off less likely? I have turned on all...

Andrija by • Community Member
  • 2079 Views
  • 4 replies
  • 2 kudos

Nest protect in garage

Hi, I have four protect smoke and CO2 alarms - two in the house, one in the shed and another in the garage.Naturally the CO2 alarm goes off in the garage due to car exhaust fumes.Is there a way to turn off the CO2 function on the garage protect only?...

Dan320is by • Community Member
  • 463 Views
  • 1 replies
  • 1 kudos

Wi-Fi Help on Gen 2 Nest Protect

Last week I installed 6 Gen 2 Nest Protects. Everything went well. Today I installed 3 more Gen 2 Nest Protects and they are all working, but, the six I installed last week are “offline”. Any ideas on why this happened?

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