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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 73782 Views
  • 243 replies
  • 7 kudos

Nest protect won’t connect to wifi in set up

I purchased a house with nest protect and thermostat. The thermostat has connected but when I try to connect and add the protect I get to the stage with the blue light and I get an error on the app when it try’s to connect to the wifi. The error code...

thermostat setup in google home fails silently

Everytime I try to complete the setup on my thermostat it crashes at the point where it's about to test the system. Just returns to the homescreen of the app without the device activated. Anything I can do to set up this (now installed) device?

bjornmann by • Community Member
  • 618 Views
  • 8 replies
  • 0 kudos

Google nest protect unable to pair

Hello,Just been on the phone to Google support who have been unable to pair my protect gen 2 with the first protect gen 2.Got cut off at the end of the support hours and now I have a hole in my ceiling without any smoke alarms working.What I'm saying...

R4nger by • Community Member
  • 409 Views
  • 4 replies
  • 0 kudos

Yale lock will not show up in nest app

Installed the Yale nest lock and the nest connect is connected in nest app but lock icon does not show up on home page to be able to lock unlock door.

Burned by Nest Protect Batteries

Hi, I was just burned by a lithium battery in my Nest protect. The device was chirping for me to replace the batteries, so I opened it up and started to remove the existing/old batteries - and one of them was so hot it burned my finger. I don’t mean ...

Return of a Nest Protech smoke alarm

I have been dealing with a return of my nest Smoke alarm since May os 2022, it is now November 21, 2022 and the issue has not been resolved. My product stopped working so I received a RMA from google with a fedex lable that they provided. To start Fe...

Nest protect sounding when there is no smoke

I currently have 4 nest products in the house (2 protects , doorbell and thermostat) and they had been working perfectly for the last 3 years. The protect in the kitchen alarmed last week because of some smoke but since then it has been unable to res...

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